At WillowCounsel Partners, we strive to maintain the highest professional standards in the delivery of online counseling and support services. This Refund and Returns Policy outlines the conditions under which a client may request a refund, the limitations that apply, and the obligations of both parties. By purchasing any service from WillowCounsel Partners, the client acknowledges and agrees to the following terms.

Refunds may be reviewed and granted only under the circumstances listed below, provided that adequate proof or documentation is supplied by the client:
• Technical Inaccessibility: The client is unable to access the purchased service due to significant technical issues not caused by the client’s equipment or internet connection, and the issue cannot be resolved within a reasonable timeframe despite mutual efforts.
• Non-Delivery of Service: The service was not provided due to prolonged unavailability or failure on the part of WillowCounsel Partners, including missed sessions without rescheduling options offered.
• Erroneous Purchase: The service was purchased unintentionally, remains unused, and the refund request is submitted within a reasonable period following the transaction.
• Service Misrepresentation: The client can demonstrate that the delivered service substantially differs from the description provided at the time of purchase.
• Force Majeure Events: Documented emergencies such as severe illness, unforeseen personal crises, or other events outside the client’s control that prevent them from using the service, provided that the service has not yet been rendered.
• Billing Errors: Duplicate payments or accidental multiple charges for the same service.

Refunds will not be issued under the following conditions:
• the service has been fully delivered, accessed, or completed by the client;
• dissatisfaction arises solely from subjective preference while the service was delivered as described;
• the client fails to attend a scheduled session without prior notice of cancellation or rescheduling;
• the refund request is submitted after a significant period following the delivery of the service;
• the client voluntarily discontinues participation after receiving substantial portions of the service.

If a refund request is approved, reimbursement will be issued exclusively to the original payment method used at the time of purchase. Processing times may vary depending on the client’s payment provider or financial institution. WillowCounsel Partners reserves the right to offer alternative solutions, including service rescheduling, credit for future services, or substitution with an equivalent service.

To initiate a refund request, the client must submit a formal written inquiry containing the order number, date of purchase, a detailed explanation of the issue, and any supporting documentation. WillowCounsel Partners reviews all requests individually and may request additional information as necessary to reach a fair and lawful decision.

This policy is designed to protect the interests of both the client and WillowCounsel Partners, ensuring transparency, accountability, and equitable resolution of disputes. If you require clarification regarding any aspect of this Refund and Returns Policy or wish to discuss a specific case, please contact us directly. Our team is committed to addressing all concerns with professionalism, integrity, and due diligence.